If you are dissatisfied with your product, we will grant you a refund for the same dollar value of your product purchase, once you return your product to us. When we receive your returned product, you will then be granted a full refund of your purchase price. This can be granted as either a refund on your credit card, or as a store credit into your account, whichever you prefer. To begin the process of returning your product, please contact firstname.lastname@example.org. You must contact us within 30 days of your purchase in order to receive your refund.